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Refund Policy

All refund requests must be made within 30 DAYS of your order date. Email with your order number to receive your return authorization. To be eligible for a refund:

  1. The package must be unopened, with shrink wrap intact. If the product has been opened, no refunds will be issued.
  2. All refunds will be charged a 20% restocking fee.
  3. The buyer will be responsible for return shipping and must ship back the item using a carrier of their choice via insured registered mail. 

For defective units, Sanitech is covered by a 1 Year Limited Warranty. Please email to file a claim. Please include your name, email address, photo of the defective unit, and order ID number in your email. 

*Only purchases made directly from qualify for our refund and warranty policy. For Sanitech devices purchased from third party retailers, please contact your authorized reseller for merchant guarantees.

We do not accept any returns after 30 days from ship date.